Thismonth(yesterday,actually)marks3yearssincewestartedLoveMySurfaceand,lately,itseemsmoreandmorepeoplekeepaskingmethesamequestionhowcanyoukeepbeingaproponentoftheSurfacewithallofits?

problems?

Well,itssimple:everysystemhasitsproblems,youjusthavetofindtheonethatworksbestforyouandwhereits?

problemsdontbotheryouasmuchastheothers。

Itjustsohappens,thatthegrowingpains?

theSurfacehasexperiencedthroughoutthelastthreeyears,annoymelessthanothersystems。

Andyes,thisincludesotherWindows-basedsystems。

WeallknowthatApplefansaredie-hardloyal。

IknowmanyofthembelievetheMacsarebetterormorereliablethanWindowsPCsbuttheyrenot。

FromyearsofexperienceinbothApple?

andMicrosoftworlds,IknowthatAppleproducts?

havejustasmanyproblemsasPCs,itsjustthattheyredifferenttypesofproblemsandtheAppleFanboiscanusuallylivewiththem。

Dontgetmewrong,likemostofyou,Ihavemoments?

thatmakemelovemySurfacealittlelesswhentheyhappen。

Forexample,rightnow,ImtypingthisonmyvenerableSurfacePro2becausemy,onlyacouple-months-old,SurfaceBookwillnotstartimmediately?

and,instead?

itcomesonatsomerandomtime(30-60?

minutes)afterIpressthepowerbutton(anditgoesstraightintotheUEFIsettings)。

YoubetterbelievethatsgoingtobeatriptotheMicrosoftStoreforanexchange。

However,IdontblametheSurfaceBookorMicrosoftbecauseIliveveryclosetotheocean(mychoice)?

andIknowtheconstanthumidity(nottomentionsaltair)playshavoconconsumerelectronicsandappliances。

ImeanifIlookatthetopofmy?

refrigerator,itstotallyrustedout。

Anotherexample,weboughtanewbathroomscalelessthan6weeksagoandit,too?

already?

hassomesurface(nopun)rustonit。

HowcanIblameMicrosoftforthat?

And,youknowwhat?

Ioftenhavefrustrationswithothercomputershere,aswell。

Forexample,Iwashelpinganeighborwithacomputerproblemafewmonthsago。

Herseveral-years-oldlaptopwassimplyonitslastlegandwasdyingaslowdeath。

Itwouldntturnonallthetime,attacheddeviceswouldjuststopworking,thingslikethat

So,IhelpedherpickabetterHPlaptopwithanicesetofspecsshewasnotcomfortablewithatabletyet。

TheHP?

wasactuallyoverpoweredforwhatsheneededbut?

thepricewasright。

Whenshe?

gotit,therewasahardwareproblemrightoutofthebox。

Theincludedwebcamandmicrophonearrayweredefective。

SinceoneofthethingssheuseshercomputerforisSkypingwithdistantfamily,thatwasunacceptable。

AfterhoursofgoingaroundwithHPsupport?

aboutit,wefinallyjustexchangeditandpickedanewmodel。

Ittookhoursandalotoffrustrationandneitherofuswerehappyaboutit。

So,cancomputersreallypissmeoff?

Absolutely!

Andbytheway,Ivehadsimilar?

experienceswithApplecomputersandiPadsinthepast,sono,itsnotajustaPCproblem。

ButIdigress,backtothetopicofthispost

DoIStillLoveMySurface:TheGoodPoints

Frustrationsaside,theSurfaceoffersalotoffeaturesandadvantagesIreallylike。

OneDevice:Justacoupleofyearsago,Ihad?

adesktop,alaptop,andatablet。

Frankly,thetransitioncostsofswitchingbackandforthwerekillingme。

Forexample,itwasaPITAjusttokeepthemallpatched。

Asaresultofthat,andothertransitionproblems,Ilostproductivitybyhaving3differentpurpose-builtdevicesthatwereeachintendedtobethebestataspecificsetoftasks。

WiththeSurfaceBook(oraSurfacetabletwithakeyboardcover)andamonitor/mouse/keyboardsetup,Ihaveadevicethatcangivemy85%95%ofthefunctionality/performanceofthe3purposebuiltdeviceswithouttheoverheadofswitchingbetweenthemorneedingtoseparatelymaintainthem。

PortableandPowerful:NoonecanarguewiththeportabilityorthepowerofanIntelCoreprocessorinaSurface。

Thissuperbmixofportabilityandpower,maketheSurfaceanexcellentall-arounddevice。

No(orverylittle)Bloatware:IhateitwhenPCmanufacturersimproveonWindowsbywritingtheirownsubsystems(forexample,replacingthedefaultnetworkingstackwithsomeflashymonstrositythatdoesntworkhalfaswell)。

SincetheSurfaceismadebyMicrosoft,theyusethestockcomponents。

So,whensomethinggoeswrong,Ionlyhavetolooktoonemanufacturerforhelpandavoidthefinger-pointinggamethathappenswithothermanufacturers。

(ThisisalsowhyApplehasbeensosuccessful)

ARealOperatingSystem:WhetheryouloveWindowsorhateWindows,youhavetoadmitthattheabilitytorunprettymuchanyprogramwritteninthepast30years(evenifyouhavetoemulateanotherdevice)isprettyappealing。

Rightnow,Windows-basedtablets/hybridsaretheonlyoptionintownifyouwanttorunarealOSonatabletand,inmyopinion,theSurfaceisthebestamongthem。

Takeyourofficewithyou:NomatterwhereIam,standardizingononedevicemeansthatIgettotakemyhomeofficewithmeeverywhere。

And,thatIalwayshaveeverythingIneedatmyfingertips。

Thisishugeifyourerunningabusiness。

Irecentlyhadanexperiencewithaclientthataskedmeforsomeolder(morethan2years)data,IwasabletofinditforhimwithinsecondsfrommySurfacenomultiplecopiesandversionsbetweendifferentdevicesanymore。

DoIStillLoveMySurface:WhatAboutTheBad?

OfcoursetherearesomeissueswiththeSurface。

Rightnow,themainone?

seemstobeallofthe(annoying)problemsplaguingtheSurfaceBookandSurfacePro4,suchasthelong-standingbatterydrainissue(recentlypatched)andthenewscreenflickeringissuesthathavere-appeared。

Idontknowhowmanytimessomeonehascontacted?

meprivatelyandtoldmethattheywouldNEVERgetaSurfacebecauseofalltheproblemstheyreadaboutonthisverywebsite。

However,manyofthosefolksdontrealize,theresafew?

thingsgoingonthattendtomakeeverything?

lookworsethanitreallyis:

TheMedia?

Thetechnewsoutlets(myselfincludedattimes)tendtoonlyreportonproblems。

Why?

BecausepeopledontgolookingforinformationontheinternetabouttheirSurfacewheneverythingisworkingfineatleastnotusually。

BasicPsychology?

Whenisthelasttimeyouwerereallyhappywithsomethingandwentoutofyourwaytotellsomeoneyouwerehappy?

Oh,ithappens,dontgetmewrong,but,thinkaboutit。

Maybe1outof10times?

OK,now,thinkaboutthelasttimeyouwereunhappy。

Didyoukeepittoyourselfordidyoucomplaintoeveryonewhowouldlisten?

Ofcourseyoucomplaineduntilitgotfixed。

Thistendencymakestheproblemsseemworsethantheyreallyarebecauseyouhearfarmorecomplaintsthanpraises。

ManySurfaceIssuesarereallyWindowsIssues:Nowthisoneisabitlessforgivablethentheothers。

Despitemypositivepointonbloatware,thisisaMicrosoft?

problemwheretheWindowsteamandtheSurfaceteamarentorcantalwayseffectivelycommunicatingwitheachother。

Asaresult,sometimestheproblemisntwiththeSurfacebut,instead,itiswithadriverorthelikethatspartofWindows。

Inmyopinion,ifMicrosoftwasabitbetter(funnyenough,likeApple)aboutmakingsuretheWindowsandSurfaceteamswereworkingtogether,theSurfacewouldbe(andbeseenas)arocksolidtablet。

ManyotherSurfaceIssuesarereallyUserIssues:Attheriskofalienatingyou,yourenotperfect。

NeitheramI。

Inmyexperience,Iveseen(andcaused)myshareofPEBCAK(ProblemExistsBetweenChairAndKeyboard)errors。

Sometimes,whenyourSurfaceisapieceofcrapandwontdowhatitshoulditsbecauseYOUdontknowhowtomakeitdowhatyouwant。

Theresnoshameinthis,youcantknoweverything。

Fortunately,youhaveabunchofwonderfulsitesintheinternetlikethisonetohelpyoulearn。

Onceyouunderstandtheabovepoints,itseasiertolookpastthenoiseinthedata。

OnceIfactorinthepositivepointsabouttheSurface,itbecomescleartomethattheSurfaceisanawesomelittlemachinewithlotsofgoodfeaturesandthatsimplereasoniswhyIstilllovemySurface。

Anditsonlygettingbetter!

IfeelthatthenumberandtypeofproblemsIhavewithSurfacetablets,isrelativelyminorand?

acceptable?

andthatSurfacetabletsareasclosetoaperfectdevice,asit?

gets。

Isaythis?

evendespitetheproblemImhavingwithmy?

SurfaceBooknowhaha。

YouropinionmayvaryandthatsOK,afterallIcantforceyoutoberight(justkidding)。